Rolling the "Follow-up" Dice

In this episode of The Claim Game, Jeremy and Kathryn Zug tackle the often-dreaded "credentialing black hole" – that period of frustrating silence after submitting your insurance applications. They equip you with a game-changing strategy to transform passive waiting into an active, strategic process. This episode zooms in on Stage 3 of the credentialing process: application follow-up. Learn how to set up a "mission log" to track every application, key information to record, and the optimal timing and essential questions for follow-ups to conquer uncertainty and prevent revenue-killing delays. Jeremy and Kathryn pull back the curtain on common updates you'll receive, what to do if an application is denied, and the importance of documenting everything. They share a powerful success story of a Michigan group practice that turned credentialing into a competitive advantage through proactive follow-up and robust systems. The episode emphasizes that escaping the credentialing abyss is entirely possible with a plan, consistent effort, and the right tools.